Statement of Commitment to Accessibility

Payment Source is committed to providing a barrier-free environment for all stakeholders, including our clients, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act, 2005, and its associated regulations.

Payment Source understands that we have a responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization’s compliance by incorporating accessibility legislation into our policies, procedures, equipment requirements, training, and best practices. We will review these policies and practices annually, as organizational changes occur, or in anticipation of compliance deadlines. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner.

Providing an accessible and barrier-free environment is a shared effort, and we are committed as an organization to working with the necessary parties to make accessibility for all a reality. For more detailed information on our accessibility policies, plans, and training programs, please contact our Human Resources Department at: hr@paymentsource.ca

View our Multi-Year Accessibility Plan.

Provide feedback

Payment Source is always looking for ways to improve upon our accessibility. Your feedback is appreciated and we invite and welcome feedback from individuals with disabilities (including customers, employees and the public) about how we are supporting accessibility in our workplace, in the delivery of our service and in our customer service.

Individuals who wish to provide feedback, have comments or suggestions or inquiries on our Accessibility can do so by any of the following ways:

Online

Fill in and submit the online version of our Feedback Form.

Payment Source will acknowledge receipt of the submission of your feedback form (so long as contact information is provided), and will advise you of any resulting actions taken based on the concerns or feedback submitted.

In-person

You may drop off the attached form at our reception area at our Head Office located at
1000 Innovation Drive, Suite 500
Ottawa, ON K2K 3E7

By phone

1-844-241-2991

By email

Please email the Feedback Form as an attachment to: hr@paymentsource.ca